Shipping Policy of Ohpoily

Effective Date: 2025.08.27

At Ohpoily, we strive to get your orders of versatile staples and exclusive occasionwear to you as quickly and smoothly as possible. This Shipping Policy outlines our shipping process, delivery timelines, shipping costs, and other key details to keep you informed about your order’s journey. By placing an order on our website www.ohpoily.com, you agree to the terms of this policy.

1. Order Processing Time

After you place an order and we confirm payment (via our Order Confirmation email), we will begin processing your order. Our standard order processing time is 1-3 business days. This period includes verifying your order details, checking product availability, and preparing your items for shipment.

  • Business Days: For processing and delivery timelines, “business days” refer to Monday through Friday, excluding major holidays (e.g., Christmas Day, New Year’s Day, Thanksgiving Day in the United States). Orders placed on weekends or holidays will begin processing on the next business day.
  • Order Verification: In some cases, we may need to contact you for additional information (e.g., to confirm your shipping address) to process your order. This may slightly extend the processing time, but we will notify you promptly if this is necessary.

2. Delivery Timelines

Once your order is processed and shipped, delivery times are consistent for all destinations—no distinction is made between domestic (United States) and international shipping. You can expect to receive your order within 6-12 business days from the date of shipment.

  • Shipment Notification: When your order is shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to track your package. This allows you to monitor your order’s progress in real time.
  • Tracking Updates: Tracking information may take 24-48 hours to update after your order is shipped, as it needs to be scanned by the shipping carrier’s system. If you do not see updates immediately, please check back later.
  • Potential Delays: While we work with reliable carriers to meet these timelines, occasional delays may occur due to circumstances beyond our control, including:
  • Customs clearance procedures (for international orders—please note that customs processing times vary by country and are not included in our 6-12 business day delivery window).
  • Natural disasters, extreme weather, or public health emergencies.
  • Carrier strikes, logistics disruptions, or high shipping volumes (e.g., during holiday seasons).
  • Incorrect or incomplete shipping information provided by you (e.g., missing apartment numbers, misspelled city names).

If your order is delayed beyond the 12-business-day window, please contact our customer service team at [email protected] with your order number and tracking number, and we will assist you in investigating the status.

3. Shipping Costs: Global Free Shipping

Ohpoily offers free standard shipping on all orders worldwide—no minimum order value required. This applies to every purchase, whether you’re buying a single versatile staple (e.g., a knit sweater) or a full set of exclusive occasionwear (e.g., an evening gown and accessories).

  • No Hidden Fees: The price you see for products on our website (in USD) is the total amount you pay for the items—there are no additional shipping charges added at checkout.
  • Shipping Method: Our free standard shipping uses reputable carriers such as FedEx, UPS, DHL, or local postal services (e.g., USPS for domestic orders in the United States, Royal Mail for orders to the United Kingdom). The specific carrier will be determined based on your location to ensure the fastest and most reliable delivery.
  • No Expedited/Express Shipping: At this time, Ohpoily does not offer expedited, express, or overnight shipping options. All orders are shipped via our standard free shipping method with the 6-12 business day delivery timeline.

4. Shipping Destinations

We ship to all countries worldwide, with the exception of a small number of regions where international shipping is restricted or prohibited by law (e.g., countries subject to trade sanctions). If you attempt to place an order to a restricted destination, we will notify you via email and cancel your order, issuing a full refund within 5-10 business days.

5. Customs, Duties, and Taxes (International Orders)

For orders shipped outside the United States, please note that your package may be subject to customs duties, taxes, or other fees imposed by the destination country’s government. These charges are not included in your order total or our free shipping offer—they are the sole responsibility of the recipient (you).

  • Customs Requirements: Each country has its own customs regulations, and it is your responsibility to familiarize yourself with the rules for importing clothing (versatile staples, occasionwear) into your country. We are not liable for packages that are delayed, seized, or returned by customs due to non-compliance with local regulations.
  • Invoice Information: To assist with customs clearance, we will include a commercial invoice with your package that lists the product details, quantity, and value (in USD) of your order. We cannot mark packages as “gifts” or understate the product value, as this is illegal under international shipping laws.

If you have questions about customs fees for your country, we recommend contacting your local customs office before placing your order.

6. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please provide a complete, accurate, and up-to-date shipping address at checkout. This includes:

  • Full name of the recipient (matching government-issued ID, if required by your country).
  • Street address (including apartment number, suite number, or unit number, if applicable).
  • City, state/province, and postal/zip code.
  • Country.
  • Valid phone number (for the carrier to contact you if there are delivery issues).
  • Address Changes: If you need to change your shipping address after placing an order, please contact us at [email protected] within 24 hours of order placement. Once your order has been processed (within 1-3 business days) or shipped, we cannot modify the address—you will need to contact the shipping carrier directly to request a redirect (subject to the carrier’s policies and potential fees).
  • Undeliverable Packages: If your package is returned to us as undeliverable (e.g., due to an incorrect address, recipient not available, or customs refusal), we will notify you via email. You may choose to have the package reshipped (you will be responsible for any additional shipping costs, if applicable) or request a full refund (minus any non-refundable fees, if applicable). If we do not receive a response from you within 14 days, we will issue a full refund automatically.

7. Package Tracking

As mentioned in Section 2, you will receive a tracking number via email once your order is shipped. To track your package:

  1. Click the tracking link in your Shipping Confirmation email.
  2. Enter your tracking number on the carrier’s website (the carrier name will be listed in the email).
  3. View real-time updates on your package’s location and estimated delivery date.

If you lose your tracking number or have trouble accessing tracking information, contact us at [email protected] with your order number, and we will resend the tracking details to you.

8. Lost or Stolen Packages

Ohpoily is responsible for ensuring your order is shipped, but once the carrier marks the package as “delivered,” we are no longer liable for lost or stolen packages. If you believe your package was lost or stolen:

  1. First, check with your neighbors, building manager, or local post office—sometimes carriers leave packages with a neighbor or at a secure location (e.g., a parcel locker) without notifying you.
  2. Contact the shipping carrier directly using your tracking number to file a claim and investigate the delivery.
  3. If the carrier confirms the package is lost, contact us at [email protected] with the carrier’s claim reference number, and we will assist you in either reshipping your order (free of charge) or issuing a full refund.

We cannot process claims for lost or stolen packages until 3 business days after the carrier’s estimated delivery date (to account for potential delays in marking packages as delivered).

9. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website, with the new “Effective Date” noted at the top. We encourage you to review this policy periodically before placing an order. Your continued use of our website and purchase of products after the effective date of changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests related to shipping (e.g., order status, tracking issues, address changes), please contact our customer service team:

Email: [email protected]