Privacy Policy of Ohpoily

Effective Date: 2025.08.27

Ohpoily (“we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ohpoily.com (the “Site”), purchase our products (including versatile staples and exclusive occasionwear), or interact with our services (collectively, the “Services”). By accessing or using our Site and Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information and non-personal information.

1.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information when you interact with our Site and Services:

Contact Information: Such as your name, email address (e.g., the one you use to communicate with us via [email protected]), phone number, shipping address, and billing address.
Account Information: If you create an account on our Site, we will collect your username, password (encrypted for security), and account preferences.
Payment Information: When you make a purchase, we may collect payment details (e.g., credit card number, debit card information, or payment method details) to process your order. Please note that we do not store full payment card information ourselves; this information is securely processed and stored by our third-party payment service providers (see Section 4 for details).
Order Information: Details about your purchases, including the products you buy (e.g., type of versatile staples or occasionwear), order dates, order numbers, and delivery status.
Communication Information: Records of your communications with us, such as emails, chat messages, or customer service inquiries, including the content of your messages and the date/time of communication.

1.2 Non-Personal Information

Non-personal information is data that cannot be used to identify you individually. We may collect this information automatically when you use our Site:

Technical Information: Such as your device type (e.g., computer, smartphone), operating system, browser type, IP address, device identifiers, and information about how you access our Site (e.g., the pages you visit, the time spent on each page, and the links you click).
Usage Information: Data about your browsing and purchasing behavior on our Site, such as the products you view, search queries, and your preferred product categories (e.g., versatile staples vs. exclusive occasionwear).
Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect non-personal information. Cookies are small text files stored on your device that help us improve your Site experience (e.g., remembering your login status or shopping cart items). You can manage your cookie preferences through your browser settings (see Section 3.3 for more details).

2. How We Use Your Information

We use the information we collect for the following legitimate purposes, consistent with applicable data protection laws:

Process and Fulfill Orders: To process your purchases, verify payment details, arrange shipping, and provide order updates (e.g., delivery confirmations).
Provide Customer Support: To respond to your inquiries, resolve issues, and assist you with our products or Services (e.g., answering questions about sizing for versatile staples or returns for occasionwear).
Manage Your Account: To create and maintain your account, allow you to access your order history, and personalize your Site experience (e.g., recommending products based on your preferences).
Improve Our Site and Services: To analyze user behavior, identify trends, and make enhancements to our Site (e.g., optimizing navigation) and product offerings (e.g., expanding our collection of versatile staples).
Communicate with You: To send you important updates (e.g., changes to our Privacy Policy or order delays), marketing communications (e.g., promotions for exclusive occasionwear or new arrivals of versatile staples) if you have opted in to receive them, and respond to your requests.
Ensure Security: To detect and prevent fraud, unauthorized access, and other security risks, and protect the integrity of our Site and Services.

3. Your Rights and Choices

You have the following rights regarding your personal information, subject to applicable laws:

Access and Correction: You can access your personal information by logging into your account on our Site. If you need to correct or update your information (e.g., change your shipping address or email address), you can do so through your account settings or contact us at [email protected].
Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails from us (e.g., promotions for our products), you can opt out by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us at [email protected]. Please note that we may still send you non-marketing communications (e.g., order confirmations or important policy updates) even if you opt out of marketing.
Cookie Preferences: You can manage your cookie settings through your browser. Most browsers allow you to block or delete cookies, but please note that disabling certain cookies may affect the functionality of our Site (e.g., you may not be able to add items to your shopping cart or log into your account).
Data Portability and Erasure: If you request it, we will provide you with a copy of your personal information in a structured, machine-readable format (where required by law). You may also request the erasure of your personal information, subject to certain exceptions (e.g., we may need to retain information to comply with legal obligations or process returns). To exercise these rights, please contact us at [email protected].

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may disclose your information to the following third parties in the circumstances described below:

Service Providers: We may share your personal information with third-party service providers who assist us in operating our Site and providing our Services. These include:
Payment processors (e.g., PayPal, Stripe) to process your payments securely.
Shipping and logistics providers (e.g., FedEx, UPS) to deliver your orders.
IT service providers to maintain our Site, host data, and provide technical support.
Marketing service providers to send targeted communications (only if you have opted in).

These service providers are contractually obligated to use your information only to perform the services we request and to protect the confidentiality of your information.

Legal and Regulatory Authorities: We may disclose your information if required by law (e.g., to comply with a court order, subpoena, or government regulation) or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or illegal activities.
Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving Ohpoily, your personal information may be transferred to the acquiring or successor entity as part of the business assets. We will notify you of any such transfer via email or a prominent notice on our Site, and the new entity will be bound by this Privacy Policy (or a similar policy that protects your privacy).

5. Security of Your Information

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encrypting sensitive information (e.g., payment details) using industry-standard encryption technologies.
Implementing secure access controls to limit access to your personal information to authorized personnel only.
Regularly updating our security systems and conducting security audits to identify and address potential vulnerabilities.
Using secure servers and data storage facilities to store your information.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, but we will always strive to use commercially acceptable means to protect it.

6. Children’s Privacy

Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe that a child under 13 has provided us with personal information, please contact us at service@ohpoily.com.

7. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media platforms, product review sites). This Privacy Policy does not apply to these third-party sites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make changes, we will revise the “Effective Date” at the top of this Policy and post the updated version on our Site. We may also notify you of significant changes via email (sent to the email address associated with your account) or a prominent notice on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Email: [email protected]

We will respond to your inquiry as soon as reasonably possible, typically within 3-5 business days.

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.